By purchasing from us you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Please do not book with us if you are expecting to cancel a booking
Terms & Conditions
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
- When booking an activity, full payment is taken in advance by Barefoot Boardriders. A participation form must be completed on arrival before a person can take part in any activity. Barefoot Boardriders does not accept any liability for loss caused by failure to complete the participation form.
- Barefoot Boardriders require 100% of the total activity cost prior to the activity date and have the right to cancel a person’s place on the activity if full payment is not received.
- 4 weeks or more from activity start date = Full refund
- 2-3 weeks before activity start date = 50% refund
- Less than 2 weeks to activity start date = No refund
- If the booking is changed more than 21 days prior to the activity date, Barefoot Boardriders will endeavour to amend the requested changes. Less than 21 days prior to the start, no changes can be made.
- I agree to abide by all decisions and adhere to all instructions that Barefoot Boardriders staff and instructors make whilst under their supervision. This includes sea-related conditions beyond Barefoot Boardriders control (flat days, fog, dangerous sea conditions etc.) In this case, should an activity be cancelled, a voucher will be issued which is valid for one year from the date of cancellation. No refunds will be issued. Barefoot Boardriders staff may require any participant to leave the activity session without compensation if that person acts in such a manner as to endanger him/herself or any other user or staff member.
- The accommodation providers listed on the website act as a guide only to assist in booking accommodation. No responsibility is taken by Barefoot Boardriders for booking any accommodation and they cannot be held responsible for any aspect of or problems arising from accommodation arrangements.
- Barefoot Boardriders assumes no liability in respect of personal injury, loss, damage or third party claims which occur through no fault of their own or their instructors and cannot accept responsibility for any of the reasons cited above that a person may incur whilst participating in any of the activities. I accept that I participate at my own risk and I confirm that I have my own insurance to cover any such injury, loss or damage or have chosen not to take out such insurance even though I understand that this is my responsibility. I have declared any medical conditions (e.g. asthma, epilepsy etc.) or any other special needs that may affect mine or others’ safety whilst participating and accept Barefoot Boardriders do not accept any responsibility for any conditions not disclosed. I will not be permitted to consume alcohol or drugs prior to or during the activity sessions. Staff reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
- Barefoot Boardriders equipment will be used for the activity, unless previously agreed. If I should damage or lose any Barefoot Boardriders equipment, I agree to inform a member of staff and understand that I will have to pay the current replacement value for replacement.
- The prices shown on this website are valid at the time of publication. Barefoot Boardriders reserve the right to increase or reduce any of the prices any time after publication. Any changes will be made clear at the time of booking. Barefoot Boardriders reserve the right to cancel or change activity dates subject to notification of those persons booked on to the activity.
- Permission is given for participant’s contact details to be entered into the Barefoot Boardriders database and held in accordance with the Data Protection Act 1998. This information will not be forwarded to third parties.
- Complaints concerning the centre or the activities should be referred to Barefoot Boardriders management at the end of the session and followed up in writing within 7 days of the activity. Barefoot Boardriders will act accordingly to do everything possible to rectify the situation and issue a written reply. Questions about the Terms of Service should be sent to us at thebarefootboardriders@gmail.com
COVID-19 Policy & Procedures
This policy outlines what we are doing as a business to adhere to recommended guidelines set by local and national governing bodies in order to keep you safe. To see a full list of sources please see the bottom of this document.
Guided tours of up to 30 people may take place indoors or outdoors provided businesses undertake risk assessments in line with this guidance document and put any necessary mitigations in place.
Ref: 2.2.2 Indoor and outdoor attractions | https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy#shops-4-1
This document serves as guidance on our responsibilities as an activity provider as well as your responsibilities as a customer of Barefoot Boardriders.
This policy has been split into 5 parts:
- Customer & Staff Agreement
- Equipment Cleanliness & COVID-19 Operating Procedures.
- Guest Guidelines
- Payment & Pre-Activity Preparation Procedures
- Cancellation & Refund Policies
- Customer & Staff Agreement
Your health is our top priority. We have special measures in place to keep all guests and employees safe, both during and after your activity.
Your coaches have a daily health check where they state that they are clear and have been for minimum of 14 days of symptoms of COVID-19.
As per government guidance, if you experience symptoms of COVID-19 up to 14 days before or after your activity with us, we ask that you contact Barefoot Boardriders and inform us. We will then contact the rest of the group if you were in a group session to inform the other customers.
It is essential that we work together in order firstly, to protect ourselves and other members of the group but also so we can continue to offer activities in a safe and protected environment.
- Equipment Cleanliness & Covid-19 Operating Procedures
Activities: Surfing & Coasteering
All equipment to be checked and cleaned thoroughly by Barefoot Boardriders staff.
- Wetsuits, Buoyancy Aids & Helmets are cleaned thoroughly in-between uses using disinfectant.
- Surfboards and other equipment are brushed down and hosed with fresh water after every use and left outside to air dry.
- All First Aid Kits have been equipped with additional medical gloves.
- Risk Assessment has been taken for both Surfing & Coasteering.
- Guest Guidelines
On Arrival -
Ensure you and everyone in your group have completed the Participant Form
At the surf school –
Arrive 15 minutes before your time slot as possible as we have carefully constructed a new time management procedure to ease congestion of people at the surf school. This will enable the whole group to start the activity on time.
Arrive with your swim wear on under your clothes and be prepared to get changed outside with physical distancing.
Upon returning from your activity you may wish to consider bringing a couple of towels and / or a robe to change back into your clothes outside.
Keep all of your clothes/bags/possessions together. These will be kept in the surf school van or Coasteering Van or your own vehicles.
After your activity please follow your instructor’s guidance as to wear to put your equipment.
Work with us. We are working as best we can to provide you with an amazing experience and adventure!
* Group sizes will be monitored and adapted accordingly to be in line with local and national guidelines.
- Payment & Pre-activity Preparation Procedures
Payments for activities, adventure weekends and specialist activities are to be paid before arrival via card.
All participants must complete a Participation Form before activity commences.
All participants must confirm before and on arrival that they have not got or been in contact with anyone that has had symptoms of COVID-19 in the past 14 days.
- Cancellation & Refund Policies
Customers will receive a full refund or credit voucher for any activity booked. Please email us at hello@cornishwave.com with evidence / screenshot of UK GOV Track & Trace notification.
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation or see the policy at the top of this page.
No-shows will be charged the full price.
Sources
https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings
https://compass.fareharbor.com/guides/checklists/providing-safe-experiences-introducing-new-cleanliness-standards/
https://www.homeaway.co.uk/discoveryhub/tips-and-resources/improve-performance/covid-19-cleaning-tips?userType=frbo&utm_campaign=HAUK_FPM_56641_REL_MKT_HUB_BND_LIVE_OTH_2006&utm_medium=email&utm_source=Adhoc&haExternalSourceId=c581016a04594e65a62cc04d62c46987
https://www.nationalcoasteeringcharter.org.uk/docs/
https://www.surfingengland.org
https://www.pascuk.co.uk